At no. 20 is the leading contact centre and billing solutions firm, Convergys Corp. As of October 2008, the company claimed to have approximately 13,000 employees in India.
In August last year, the company shut down one of its Mumbai centre. One of its eight centres in India, the Malad centre employed around 400 executives. Convergys has two centres in Mumbai in the suburbs of Thane and Malad. Sources said a few employees at the Thane centre have also been asked to leave.
Convergys currently operates from major facilities in cities across India including New Delhi, Hyderabad, Mumbai, Pune, and Bangalore. Employees working in these locations provide technical help desk services along with customer support for Fortune 1000 companies in financial services, communications, consumer products, and other industries.
